1. Eligibility
   Products purchased on ToGlowbeauty.com may be returned within 15 days of delivery.
2. Returns for Damaged or Defective Items
   To initiate a return:

• Email contact@toglowbeauty.com within 2 business days after delivery.
• Include your order number and clear photos of the damaged/defective item(s)
• Our courier will arrange a pickup at your address

Returned items must be unused, in original packaging, and accompanied by the original receipt.

1. Change of Mind Returns

• Email contact@toglowbeauty.com within 2 business days after delivery.
• Customers are responsible for return shipping costs.
• Items must be in original, unused condition (including samples and gifts).
• Partial returns are not accepted. Entire order must be returned.

1. Refunds
   Once returned items are received and verified:

• Refunds will be processed via your original payment method within 30 business days
• Actual timing may vary based on your bank's processing time

1. Important Notes

• Only items purchased from ToGlowBeauty.com are eligible for return or refund.
• Items purchased from third-party or unauthorized sellers are not eligible.

1. Final Decisions
   ToGlow reserves the right to reject returns or refunds if the product condition does not meet our policy criteria.